At ZiBox, we strive to ensure your complete satisfaction. If you are not satisfied with your product, you can return it within 24 hours of receipt, provided it is in its original condition, unused, and returnable (you can check the product's return eligibility before purchasing on the product details page).
If you encounter an issue with the product or receive the wrong product, you can request a replacement within 24 hours of receipt.
To initiate the return or replacement process, please go to the "My Orders" page and click on the "Return Order" button. Then select the product you want to return or contact our customer service and provide your order details.
In case of a return, the amount paid (excluding shipping fees) will be refunded within 7-14 business days after receiving and inspecting the returned product.
If you need assistance or have any inquiries regarding your order's shipping, please contact our customer service at the following numbers:
0750-007-8844 | 0770-777-8844