Return Policy
At ZiBox, we strive to ensure your complete satisfaction. If you are not satisfied with your product, you can return it within 24 hours of receipt, provided it is in its original condition, unused, and marked as returnable (you can check a product's return eligibility before purchasing on its product details page).
Replacement Policy
If you encounter an issue with the product or receive the wrong product, you can request a replacement within 24 hours of receipt.
How to Return or Replace
To initiate a return or replacement process, follow these simple steps:
- Go to the "My Orders" page on the ZiBox app or website.
- Click on the "Return Order" button.
- Select the product you wish to return, or contact our customer service team directly with your order details.
Refunds
In case of an approved return, the amount paid (excluding shipping fees) will be refunded within 7-14 business days after receiving and inspecting the returned product.
Need Help?
If you need assistance or have any inquiries regarding your order's shipping or returns, please contact our customer service team: